Customer Service Administrator

Carlisle, PA 17013

Job ID: 52121 Category: Administrative Support Workers

1st Shift Customer Service.

Elwood Staffing Services, Inc. A leading staffing firm that specializes in clerical, industrial, technical and managerial placements. At Elwood staffing, we recognize that you are a uniquely qualified individual and we take the time to carefully match you to one of our excellent job opportunities. Our close consideration of your individual needs is how we have become one of Southern Pennsylvania's largest staffing companies! We are currently seeking qualified Customer Service in the Carlisle area!

Daily job responsibilities/functions to include, but not limited to:
Take customer's orders over the phone, and the internet.
Oversee multiple custom orders from start to finish.
Follows up with customer on any clarification needed.
Processes, comprehends, and follows detailed written and verbal instructions.
Process orders and information quickly and accurately.
Basic computer knowledge for data recording and familiarizing themselves with our company's ERP system
Will be trained to understand the basic functions of all products and processes in the department
Effectively resolve customer issues or concerns by assisting customers with the order process and or finish custom products.
Works closely with the Customer Service Department for any custom orders and or custom order customers.
Coordinates with our graphics and production departments to fulfill custom customer orders.
Works closely with manufacturing / shipping personnel to verify quality assurance guidelines are met.
Coordinates with the shipping department to assure shipping deadlines are meet.
Comfortable answering high volume telephone calls and emails.
Use multiple software applications.
Additional duties as assigned.

Ideal Candidate:
High School Diploma or GED
1-2 years customer service experience with critical deadlines.
Typing skills, 30+ wpm

1909 Ritner Highway
Suite 1
Carlisle, PA 17013
Online Applications at WWW.ELWOODJOBS.COM

Email resumes to: Carlisle.Pa@elwoodstaffing.Com

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