Berks & Beyond Employment Services, Inc. Is a leading staffing firm that specializes in clerical, industrial, technical and managerial placements. At Berks & Beyond, we recognize that you are a uniquely qualified individual and we take the time to carefully match you to one of your excellent job opportunities. Our close consideration for your individual needs is how we have become one of Pennsylvania s largest staffing companies! Currently, we are seeking an IT Specialist.
Our client, a telecommunications company in Bethlehem, PA, designs, installs and maintains telecommunications systems, industry specific applications (call center applications, unified communications, etc.), voice and data infrastructures, wireless access points and security cameras.
This position offers a stable and casual working environment as well as great benefits:
Including a competative salary depending on experience.
We are a Managed Service Provider, offering outsourced IT services to our clients.
Candidates are expected to:
Provide day-to-day internal and external technical support.
Maintain software, applications, security, and network configurations.
Remotely manage, monitor, remediate customer IT assets.
Manage anti-virus, anti-spam, patch management and BCDR platforms.
Provide operational support for a wide variety of clustered systems, standalone servers, applications, batch processes, various network LAN/WAN devices.
Monitor all client connectivity and system failures
Manage and triage multiple incident cases.
Follow prescribed procedures and document all work performed in the case system.
Provide ownership of internal tools systems and deployments/audits to ensure compliance is maintained.
Answer incoming service desk inquiries promptly, politely and professionally to ensure high quality of service.
1038 Trexlertown Rd.