Help Desk Technician (Customer Service Representative)

York, PA

Job ID: 47401 Category: Entry Level Pay Rate: $16.83 - $24.04
Berks & Beyond Employment

Helpdesk Support Technician (Customer Service Representative)
Job Description

Berks & Beyond Employment Services, Inc. Is a leading staffing firm that specializes in clerical, industrial, technical and managerial placements. At Berks & Beyond, we recognize that you are a uniquely qualified individual and we take the time to carefully match you to one of our excellent job opportunities. Our close consideration of your individual needs is how we have become one of Pennsylvania's largest staffing companies! Currently, we are seeking a Helpdesk Support Technician with a Company located in the York, PA area.

This is a Temp-to-Hire position that will be Full Time. This position is an excellent opportunity to join a rapidly growing company!

Helpdesk Support Technician Customer Service Representative- Information Technology - IT

Job Summary: The ideal candidate for this position is well organized, ambitious and self-motivated. We are looking for an experienced team player that is willing to work in coordination with our project management and sales staff to reach our strategic goals. Candidates that apply should have strong administrative and communication skills, attention to detail and enthusiasm to succeed.

Job Responsibilities of the Helpdesk Support Technician role include:

IT and network related service and support, mostly via remote monitoring
Troubleshooting of network, firewall and router settings/issues
Provide installation, maintenance and service of all products for library customers in the US and Canada with support from our German based engineering and manufacturing group.
Respond to customer technical questions and issues via email, phone or site visits.
Ensure reported issues are resolved quickly while answering and logging customer calls, and communicating in a timely manner with customers to resolve inquiries or problems.
Installs, operates, maintains, repairs and modifies automated products
Performs a variety of maintenance and technical support on products such as self- checks, security gates, sorting systems, and dispensers.
Troubleshoots and diagnoses malfunctions to eliminate problems.
Maintains effective customer communications and relations.

Helpdesk Support Technician Customer Service Representative- Information Technology - IT

Job Requirements for the Helpdesk Support Technician:
Must be available 40 hours per week
Must be able to work independently
2+ years experience working in an IT technical support environment
Ability to travel approximately 10-30%
Strong written, verbal, reporting, and organization skills
Experience with troubleshooting of networks (wired and wireless), firewalls, routers, SQL databases
Familiar with PC based software and its installation procedures
Ability to prospect, build strong relationships, problem solve and think outside the box
Ability to juggle multiple projects and tasks
Must be self-motivated and able to work both independently and with teammates, prioritize work, complete assignments timely and maintain a professional manner in a fast-paced, ever-changing environment
Enhanced computer and Microsoft Office skills a must.
Other Requirements for the Helpdesk Support Technician
Basic knowledge of electro-mechanical systems required, automated materials handling familiarity helpful.
Library market knowledge and RFID (Radio Frequency Identification) experience a plus
PLC and electrical controls hardware knowledge is a plus
IT certifications a plus
Company Benefits
Attractive salary and benefits packaging including health insurance and 401k at time of permanent hire.

Helpdesk Support Technician Customer Service Representative- Information Technology - IT

Berks and Beyond Employment Services, Inc.
1628 East Market St. York, PA 17403
office: 717-843-0031
Online Applications at www.Berksandbeyond.Com
Send Resumes to: york@berksandbeyond.Com

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